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TERMS & CONDITIONS
To order goods through this website you must be at least 18 years of age.
PAYMENT
All prices are in pounds sterling and are inclusive of VAT at the current rate. Payment can be made by any major credit/debit card via our web site or by post or telephone. We also accept cheques, banker’s drafts or electronic bank transfer. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we have the right to cancel the order.
PRODUCT GUARANTEES
All products carry a standard 12 month guarantee* (unless stated), If your product should fail within this period, please contact our help line 0161 8323133.
If your purchase develops a fault within 14 days of receipt, we will generally exchange or refund the item provided it is in 'as-new' condition. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights.
If your purchase develops a fault after 14 days and within its 12 month guarantee we will organise a repair of the product for you free of charge (UK only). We will either handle the servicing ourselves or direct you via one of our authorised agents. This does not apply to faults caused by accident, neglect or misuse for which there can be no refund or exchange.
We also offer Extended Guarantees for your peace of mind with prices from leading Insurance providers including Domestic and General with guaranteed full protection after purchase. The premiums for these warranties can be found on our product pages and include all parts & labour repair costs.
DELIVERY
- A standard UK mainland delivery charge will be calculated on your order and added to your shopping basket.
- In you have specific delivery requirements or live outside the UK mainland, please contact us on 0161 8323133 and we will be happy to give you a quote.
- All parcels we send are insured at no extra cost.
- We will only ship products outside the UK in special circumstances. Please contact us with your specific requirements.
- The majority of our deliveries are made within 3 days of payment being received however for larger items 5 to 7 days is the standard delivery, if the products are in stock. Delivery dates for out of stock items will be advised on order.
- Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. In the unlikely event that your product appears lost or is damaged in transit please contact us.
- If you order arrives damaged or incomplete please notify the courier on delivery and inform us within 24 hours. We will do our best to sort out the problem as quickly as possible.
We constantly monitor prices to bring you the best value in electrical goods. We will also treat you as a individual and we pride ourselves on our high standard of service.
PRINTING & PRICING ERRORS
In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.
COMPLAINTS PROCEDURE
In the event that we fail in meeting out high standards of customer service please contact us at:-
Customer Services
Sound Of Manchester
270 Deansgate
Manchester
Lancashire
M3 4JB
DATA PROTECTION ACT
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).